Last updated: 2023-10-18

1. Processing Time:

• All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates:

• Shipping rates are calculated based on the weight of your order and the destination. Rates will be displayed at checkout before you complete your purchase.

3. Shipping Carriers:

• We partner with reputable carriers to ensure reliable and timely delivery of your orders.

4. Shipping Destinations:

• We currently ship to addresses within India. For international shipping, please contact us before placing your order to confirm availability and shipping rates.

5. Estimated Delivery Time:

• Estimated delivery times vary based on your location. Standard delivery times are 3 to 7 business days. Please note that these are estimates, and actual delivery times may vary.

6. Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please use this information to track the progress of your shipment.

7. Customs and Import Taxes:

• Customers are responsible for any customs and import taxes that may apply to their orders. We are not responsible for delays due to customs processes.

8. Delays and Exceptions:

• In rare cases, delivery may be delayed due to unforeseen circumstances, such as natural disasters or carrier issues. We will do our best to communicate any delays and work towards a resolution.

9. Lost or Stolen Packages:

• We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim.

10. Returns Due to Shipping Issues:

• If your order is returned to us due to an incorrect address provided by the customer or failure to claim the package, additional shipping fees may apply for reshipment.

11. Contact Information:

• If you have any questions about your order or our shipping policy, please contact our customer service team at contact@spoke.co.in

Note: This shipping policy is subject to change without notice. Please review it regularly for updates.